the good, the bad and the ugly

摘要

In order to help an organisation through change, it is essential to understand the human psyche and its response to change. Positive and negative change stimulate related, but distinct, sets of reactions, as observed in Daryl Conner's 1993 model of the positive change cycle (see figure 1 on page 30) and Elizabeth Kubler-Ross' 1969 grieving process (see figure 2 on page 30). Both positive and negative change can signify a loss of identity, so people psychologically protect themselves with coping mechanisms, such as learned cultural behaviours.