From here to entirety

摘要

This case study organisation is a technology services company with 38 available online QMSs worldly wide. These QMSs cover various arms of the com-pany and a range of clients. The QMSs have become silo focused, not process focused. Nobody will take responsibility for the interfaces to other parts of the organisation. This is not a unique situation for a large multinational business, since today's companies are growing at an accelerating rate. Transforming a business's structure from several QMSs to one is, however, definitely a challenge to be faced by businesses today. Although there are many articles, books and, indeed, companies dedicated to setting up QMSs, very few tackle reengineer-ing/consolidating and managing the change from one system to another. This is what this research set out to investigate