How do you know that your maintenance organization is cost effective?

摘要

MOST ORGANIZATIONS DO NOT REALLY KNOW how good - or bad - they are. It is more a feeling of "we are doing pretty good here". Maintenance costs are still the prevalent measurement and it is commonly believed to be too high. It is therefore the subject of bei ng cut in every new budget. Maintenance managers often raise concerns over this and my answer is always "Do you know how good your organization is and do you know how good it can become?" "Do you have a quantified plan describing how you will close this gap?" The answer is very often that "We do not have that plan."