How to improve supplier performance

摘要

Larry Schwerin,CEO of San Jose,Calif.-based Capella Photonics,has a very direct way of getting best-in-class performance from his suppliers:He goes straight to the CEOs of the supplier companies."I explain our grand view,our marketing dynamics,what we are doing,why quality is so important and what their role is,"he says.And he doesn't just do it once.It's a regular part of his and his staff's supplier-management strategy."We even visit our suppliers when we visit our customers,"he says."Top-level communication is important."