Best practices for contracting with ITO and BPO providers exist,but they're still evolving and aren't yet widespread."Some of the bigger firms have disciplined procurement processes in place,but some of them don't," says Dave Whitinger,director of consulting for International Computer Negotiations Inc.Nevertheless,there are practices that consultants and procurement executives agree are important to success.
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机译:与ITO和BPO提供商签约的最佳做法已经存在,但是它们仍在发展中,并且尚未普及。“一些较大的公司已经制定了严格的采购流程,但有些没有,” Dave Whitinger说,尽管如此,国际计算机谈判公司的咨询总监仍然认为,顾问和采购主管对成功至关重要。
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