Failures To Communicate: Troubles can be avoided by being thorough and precise

摘要

A bizarre incident occurred last winter that was a big story in our local news and holds lessons for everyone in the business world. A suburban commuter filled with hundreds of passengers during the morning rush was delayed for almost two hours while local police searched for a man aboard with a gun. Not only that train, but all others following on the same line were backed up, causing thousands of commuters to be late for work or other appointments. Police located the man with a gun, who turned out to be a U.S. Secret Service agent.