Emergency 2.0: Emergency service organisations are realising the value of social media in providing timely information.

摘要

Providing location-enabled information to responders and citizens on time is critical in managing major emergencies such as bushfires. In major recent events - Canberra 2003, Victoria 2009 - traditional communication technologies and methods were unable to cope with the magnitude of the situation. More recently, and following the Haiti earthquake, Web 2.0 technologies are proving to be invaluable enhancements to traditional information management practices. They are also helping to save property and lives.