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Awareness and Perception of Ethical Issues in Library Service Delivery by Librarians in the Polytechnic of Ibadan, Nigeria: A Phenomenographic Study

机译:尼日利亚伊巴丹理工学院图书馆员提供图书馆服务中的道德问题的意识和感知:现象学研究

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Service delivery which is at the core of the establishment of libraries all over the world should be guided by ethical principles so that patrons’ information needs can be effectively addressed without bias, fear and corruption. Thus, in as much as librarians have the professional responsibilities of providing effective and efficient library services, they must be guided by the ethics of the profession. This study therefore examined the awareness and perception of ethical issues in library service delivery by librarians in The Polytechnic of Ibadan, Nigeria. The study was phenomenographic in nature and 5 professional librarians were interviewed. The qualitative data from the interview were analysed in line with conventional qualitative data analysis procedures. Results showed that there was a high level of awareness of the ethical issues by the librarians. Their responses also revealed a favourable response indicating that ethical issues should be taken seriously. The prominent inhibiting factor that could affect the librarians from upholding code of ethics was conflict of interest. It was recommended that the Librarian Registration Council of Nigeria with the collaboration of the Nigerian Library Association should conduct periodic capacity building training for librarians on how to handle ethical dilemmas.
机译:服务交付是世界各地图书馆建立的核心,应遵循道德原则指导,以便可以有效解决顾客的信息需求,而不会产生偏见,恐惧和腐败。因此,尽管图书馆员负有提供有效和高效的图书馆服务的专业职责,但他们必须以专业道德为指导。因此,本研究调查了尼日利亚伊巴丹理工学院图书馆员在提供图书馆服务中对道德问题的认识和理解。该研究本质上是现象学上的,并采访了5名专业图书馆员。根据常规的定性数据分析程序,对采访中的定性数据进行了分析。结果表明,图书馆员对道德问题的认识很高。他们的回应还显示出有利的回应,表明应认真对待道德问题。利益冲突是可能影响图书馆员遵守道德守则的最重要因素。建议尼日利亚图书馆员登记委员会与尼日利亚图书馆协会合作,就如何处理道德困境对图书馆员进行定期的能力建设培训。

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