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Journal of Service Research

Journal of Service Research

中文名称：服务研究杂志

ISSN：1094-6705
出版周期：Quarterly

发文量：197

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1.The Score Is Not the Music: Integrating Experience and Practice Perspectives on Value Co-Creation in Collective Consumption Contexts

机译：分数不是音乐：集体消费语境中关于价值共创的经验和实践观点的整合
- 作者：Kelleher Carol;Wilson Hugh N.;Macdonald Emma K.;Peppard Joe
- 期刊名称：《Journal of Service Research》 | 2019年第2期
- value co-creation;
- collective consumption;
- practice theory;
- customer experience;
- relational constructionism;
2.Design Antecedents of Telepresence in Virtual Service Environments

机译：虚拟服务环境中网真的设计前提
- 作者：Orth Ulrich R.;Lockshin Larry;Spielmann Nathalie;Holm Mirjam
- 期刊名称：《Journal of Service Research》 | 2019年第2期
- aesthetics;
- approach-avoidance;
- telepresence;
- virtual tour;
- wine;
3.The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research

机译：服务恢复之旅：概念，集成和未来研究的方向
- 作者：Van Vaerenbergh Yves;Varga Dorottya;De Keyser Arne;Orsingher Chiara
- 期刊名称：《Journal of Service Research》 | 2019年第2期
- service failure;
- service recovery;
- complaint management;
- customer journey;
- customer experience;
4.Managing Customer Resource Endowments and Deficiencies for Value Cocreation: Complex Relational Services

机译：管理客户资源End赋和价值创造不足：复杂的关系服务
- 作者：Ng Sylvia C.;Sweeney Jillian C.;Plewa Carolin
- 期刊名称：《Journal of Service Research》 | 2019年第2期
- resource integration;
- resource endowments;
- service provider styles;
- value cocreation;
- discriminant analysis;
5.Reclaiming the Future: Understanding Customer Forgiveness of Service Transgressions

机译：回收未来：了解客户对服务侵害的宽恕
- 作者：Tsarenko Yelena;Strizhakova Yuliya;Otnes Cele C.
- 期刊名称：《Journal of Service Research》 | 2019年第2期
- customer forgiveness;
- transformative services;
- failure;
- satisfaction;
- recovery;
- well-being;
6.Offensive and Defensive Marketing in Spatial Competition

机译：空间竞争中的进攻性和防御性营销
- 作者：Martin-Herran Guiomar;Sigue Simon Pierre
- 期刊名称：《Journal of Service Research》 | 2019年第2期
- spatial competition;
- defensive marketing;
- offensive marketing;
- resource allocation;
- travel costs;
7.Actor Engagement in Networks: Defining the Conceptual Domain

机译：网络中的参与者参与：定义概念域
- 作者：Brodie Roderick J.;Fehrer Julia A.;Jaakkola Elina;Conduit Jodie
- 期刊名称：《Journal of Service Research》 | 2019年第2期
- actor engagement;
- customer engagement;
- connectedness;
- networks;
- service ecosystems;

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