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International journal of quality and service sciences

中文名称：国际质量和服务科学杂志

ISSN：1756-669X
出版周期：3 times a year

发文量：293

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1.Corporate social responsibility (CSR) and its internal consequences on job performance: The influence of corporate ethical values

机译：企业社会责任（CSR）及其对工作绩效的内部后果：企业道德价值的影响
- 作者：Panagiotis Trivellas;Apostolos Rafailidis;Panagiotis Polychroniou;Paraskevi Dekoulou
- 期刊名称：《International journal of quality and service sciences》 | 2019年第2期
- Job performance;
2.Comeback workout: QM practices and the health and fitness industry

机译：卷曲锻炼：QM实践和健康和健身行业
- 作者：Wonsuk Cha
- 期刊名称：《International journal of quality and service sciences》 | 2019年第2期
- Quality management;
- Resource-based view;
- Relational competence theory;
3.Cornerstone root causes through the analysis of the Ishikawa diagram, is it possible to find them? A first research approach

机译：基石根源通过分析ISHikawa图，是可以找到它们吗？第一研究方法
- 作者：Manuel F. Suarez-Barraza;Francisco G. Rodriguez-Gonzalez
- 期刊名称：《International journal of quality and service sciences》 | 2019年第2期
- Problem solving;
- Kaizen;
- Cause-effect diagram;
- Cornerstone causes;
4.The management index: simplifying business excellence for management teams?

机译：管理指数：简化管理团队的商业卓越奖吗？
- 作者：Kristen M. Snyder;Henrik Eriksson;Hendry Raharjo
- 期刊名称：《International journal of quality and service sciences》 | 2020年第4期
- Management index;
- Quality management;
- Business excellence models;
- Quality management system;
- Strategic leadership;
5.Can high performance work practices and satisfaction predict job performance?An examination of the Malaysian private health-care sector

机译：可以高性能工作实践和满意度预测工作表现？考试马来西亚私人医疗部门
- 作者：Aizzat Mohd Nasurdin;Cheng Ling Tan;Sabrina Naseer Khan
- 期刊名称：《International journal of quality and service sciences》 | 2020年第4期
- Job satisfaction;
- Job performance;
6.Metaphors we manage and develop quality by

机译：隐喻我们管理和发展质量
- 作者：Johan Lilja;Pernilla Ingelsson;Kristen Snyder;Ingela Baeckstroem;Christer Hedlund
- 期刊名称：《International journal of quality and service sciences》 | 2020年第4期
- Change management;
- Appreciative inquiry;
- Quality management;
- Communicative leadership;
- Leadership;
- Lean management;
- Metaphors;
- Generativity;
- Lean leadership;
7.Research trends in quality management in years 2000-2019

机译：2000 - 2019年质量管理研究趋势
- 作者：Slawomir Wawak;Piotr Rogala;Su Mi Dahlgaard-Park
- 期刊名称：《International journal of quality and service sciences》 | 2020年第4期
- Quality management;
- Trends;
- Text-mining;
- Systematic literature review;
8.Performance management on the shop floor - an investigation of KPI perception among managers and employees

机译：商店地板上的绩效管理 - 经理人和员工KPI感知的调查
- 作者：Jasmin Ohlig;Thomas Hellebrandt;Amelie I. Metzmacher;Patrick Potters;Ina Heine;Robert H. Schmitt;Bert Leyendecker
- 期刊名称：《International journal of quality and service sciences》 | 2020年第4期
9.More value from fewer resources: how to expand value stream mapping with ideas from circular economy

机译：资源较少的更多价值：如何扩展与循环经济的思想的价值流映射
- 作者：Christer Hedlund;Petter Stenmark;Erik Noaksson;Johan Lilja
- 期刊名称：《International journal of quality and service sciences》 | 2020年第4期
- Lean;
- Value analysis;
- Reverse logistics;
- Sustainable supply chain management;
10.The effects of service quality and perceived price on revisit intention of patients: the Malaysian context

机译：服务质量与感知价格对患者的重新审视意图的影响：马来西亚语境
- 作者：Kim Piew Lai;Yuen Yee Yen;Chong Siong Choy
- 期刊名称：《International journal of quality and service sciences》 | 2020年第4期
11.Value creation through innovation in the primary sector

机译：通过主要部门的创新创造价值
- 作者：Pablo Colman;Jan Harwell;Pauline Found
- 期刊名称：《International journal of quality and service sciences》 | 2020年第4期
- Primary sector;
- Innovation;
- Fishing industry;
- Culture;
- Entrepreneurship;
- Firm size;
- Fisheries;
- Consumer marketing;
- Sustainability;
- SME;
- Food and beverage;
12.Is agile the latest management fad? A review of success factors of agile transformations

机译：敏捷最新的管理表吗？敏捷转型成功因素述评
- 作者：Dag Naslund;Rahul Kale
- 期刊名称：《International journal of quality and service sciences》 | 2020年第4期
- Critical success factors;
- Transformational Leadership;
13.Quality management for microenterprises and start-ups-is the ISO 9001 suitable?

机译：微型商品和初创企业的质量管理 - ISO 9001适合吗？
- 作者：Sandra Klute-Wenig;Robert Refflinghaus
- 期刊名称：《International journal of quality and service sciences》 | 2020年第4期
- Quality management;
- Start-ups;
- DIN EN ISO 9001;
- Microenterprises;
14.Key middle manager trustworthy behaviours that enhance operator participation in continuous improvement systems

机译：关键中间经理值得信赖的行为，以加强运营商参与持续改进系统
- 作者：Alvaro Lleo;Elisabeth Viles;Daniel Jurburg;Javier Santos
- 期刊名称：《International journal of quality and service sciences》 | 2020年第3期
- Middle management;
- Trust;
- Employee participation;
- Continuous improvement;
- Concept mapping;
15.A critical review of alternative measures of telecommunications service quality

机译：电信服务质量替代措施的关键综述
- 作者：Abd-Elrahman Hassanein Abd-Elrahman;Sally AH Hassan;Azza Abd-Elkader El-Borsaly;Eglal Abd-Elmoneim Hafez
- 期刊名称：《International journal of quality and service sciences》 | 2020年第3期
- Telecommunications service quality;
- SERVQUAL;
- Customer services quality;
- Measure;
- Review;
- Service quality;
- Literature review;
- Telecommunication services;
16.Capacity development for innovation in the public sector

机译：公共部门创新的能力发展
- 作者：Klas Palm
- 期刊名称：《International journal of quality and service sciences》 | 2020年第3期
- Capacity building;
- Workplace learning;
- Service delivery;
- Innovation management;
- Public management;
- Innovation in services;
17.Service employees' personality,customer orientation and customer incivility

机译：服务员工的个性，客户方向和客户效果
- 作者：Sandra A. Kiffin-Petersen;Geoffrey N. Soutar
- 期刊名称：《International journal of quality and service sciences》 | 2020年第3期
- Customer orientation;
- Personality traits;
- Customer misbehavior;
18.The effect of supermarket service quality dimensions and customer satisfaction on customer loyalty and disloyalty dimensions

机译：超市服务质量维度与客户满意对客户忠诚度和不忠尺寸的影响
- 作者：Neale Slack;Gurmeet Singh;Shavneet Sharma
- 期刊名称：《International journal of quality and service sciences》 | 2020年第3期
- Service quality;
- Customer satisfaction;
- Customer loyalty;
- Empathy;
- Repurchase intention;
- Word-of-mouth;
- Complaining behaviour;
- Price sensitivity;
19.Measuring hospital process service quality: emerging technologies' challenge

机译：测量医院工艺服务质量：新兴技术挑战
- 作者：Min Zhang;Lu Wang;Ran Wang;Jingjing Xiong
- 期刊名称：《International journal of quality and service sciences》 | 2020年第3期
- Hospitals;
- Service quality;
- Self-service technologies;
- Scale development;
- Patient care;
- Self-service;
- Mobile health;
20.Different role of hotel CSR activities in the formation of customers' brand loyalty

机译：Hotel CSR活动的不同作用在形成客户品牌忠诚度
- 作者：Tiseon Ahn;Man Ling Wong;Jookyung Kwon
- 期刊名称：《International journal of quality and service sciences》 | 2020年第3期
- Corporate social responsibility;
- Environmental CSR;
- Social CSR;
- Cognitive loyalty;
- Affective loyalty;
- Conative loyalty;
- Hotel;
- Brand loyalty;
- Attitudinal loyalty;
21.Listening to bank customers: the meaning of trust

机译：倾听银行客户：信任的意义
- 作者：Aviv Kidron;Yvonne Kreis
- 期刊名称：《International journal of quality and service sciences》 | 2020年第3期
- Banking service;
- Qualitative study;
- Customers' trust beliefs;
- Interdisciplinary trust;
- Customer experience;
22.Service quality in higher education institutions: qualitative evidence from the students' perspectives using Maslow hierarchy of needs

机译：高等教育机构的服务质量：使用Maslow所需的学生观点的定性证据
- 作者：Jawad Abbas
- 期刊名称：《International journal of quality and service sciences》 | 2020年第3期
- Teaching;
- Curriculum;
- Extra-curricular activities;
- Employment;
- Safety and security;
- University;
23.Improving ICU transitional care by combining quality management and nursing science - two scientific fields meet in a systematic literature review

机译：通过结合质量管理和护理科学改进ICU过渡性护理 - 在系统文献综述中遇到两个科学领域
- 作者：Lilly-Mari Sten;Pernilla Ingelsson;Ingela Baeckstroem;Marie Haeggstroem
- 期刊名称：《International journal of quality and service sciences》 | 2020年第3期
- Values;
- Quality management;
- Patient care;
- Healthcare quality;
- QM;
24.Procedure model to integrate digital elements into lean production systems

机译：程序模型将数字元素集成到精益生产系统中
- 作者：Christoffer Rybski;Roland Jochem
- 期刊名称：《International journal of quality and service sciences》 | 2021年第1期
- Lean management;
- Digital transformation;
- Industrial management;
- Lean production/TPS;
- Industry 4.0;
- Digitalization;
- German industry;
25.Cultural dynamics and tensions when applying design thinking for improving health-care quality

机译：应用设计思考改善保健品质的文化动力学和紧张局势
- 作者：Jonas Bostroem;Helene Hillborg;Johan Lilja
- 期刊名称：《International journal of quality and service sciences》 | 2021年第1期
- Organizational Culture;
- Service design;
- Health-care quality;
- Health-care improvement;
- Patient involvement;
- Quality improvement;
- Professionals;
- Culture;
- Project management;
26.Application of Kaizen-Kata methodology to improve operational problem processes. A case study in a service organization

机译：Kaizen-Kata方法的应用改进运营问题过程。服务组织的案例研究
- 作者：Manuel F. Suarez-Barraza;Jose Angel Miguel-Davila;Manuel Francisco Morales-Contreras
- 期刊名称：《International journal of quality and service sciences》 | 2021年第1期
- Kaizen-Kata methodology;
- Case study;
- Service process;
- Restaurant;
- Case studies;
- Kaizen;
- Toyota kata;
- Restaurant operations;
27.The development of a measurement instrument focusing on team collaboration in patient transfer processes

机译：患者转移过程团队合作的测量仪器的发展
- 作者：Lilly-Mari Sten;Pernilla Ingelsson;Ingela Baeckstrom;Marie Haeggstroem
- 期刊名称：《International journal of quality and service sciences》 | 2021年第1期
- Health care;
- Measurement;
- Quality improvement;
- Teamwork;
- Nursing management;
- QM;
28.Interpersonal conflict at work and knowledge hiding in service organizations: the mediator role of employee well-being

机译：工作和知识的人际关系冲突在服务组织中隐藏：员工福祉的调解员角色
- 作者：Mauricio Losada-Otalora;Nathalie Pena-Garcia;Ivan D. Sanchez
- 期刊名称：《International journal of quality and service sciences》 | 2021年第1期
29.How does buyer-seller information sharing affect procurement quality performance? Insight from SMEs in a developing African economy

机译：买方卖家信息分享如何影响采购质量表现？中小企业在发展中的非洲经济中的洞察力
- 作者：Emmanuel Kwabena Anin;Dominic Essuman;Hannah Owusu
- 期刊名称：《International journal of quality and service sciences》 | 2021年第1期
- Procurement quality performance;
- Information sharing;
- SMEs;
- Ghana;
30.Examining the impact of market orientation on service quality in shipping companies: the role of risk propensity

机译：检查市场取向对航运公司服务质量的影响：风险倾向的作用
- 作者：Angelos Pantouvakis;Maria Karakasnaki
- 期刊名称：《International journal of quality and service sciences》 | 2021年第1期
- Service quality;
- Market orientation;
- Risk;
31.Critical success factors for lean six sigma in quality 4.0

机译：瘦六西格玛质量为4.0的关键成功因素
- 作者：Neeraj Yadav;Ravi Shankar;Surya Prakash Singh
- 期刊名称：《International journal of quality and service sciences》 | 2021年第1期
32.Quality management practices as a driver of employee satisfaction: exploring the mediating role of organizational image

机译：质量管理实践作为员工满意度的驾驶员：探索组织形象的调解作用
- 作者：Faisal Babu;Sam Thomas
- 期刊名称：《International journal of quality and service sciences》 | 2021年第1期
33.How should a team be rewarded to improve quality performance of NPD?

机译：团队应该如何获得奖励，以提高NPD的质量表现？
- 作者：Alejandro Bello-Pintado;Frederic Marimon;Javier Merino Diaz de Cerio
- 期刊名称：《International journal of quality and service sciences》 | 2021年第2期
34.Employees' psychological capital and innovative behavior in higher education

机译：员工在高等教育中的心理资本和创新行为
- 作者：Barbara Rebecca Mutonyi
- 期刊名称：《International journal of quality and service sciences》 | 2021年第2期
- Empowerment;
- Psychological capital;
- Higher education;
- Organizational culture;
- Innovative work behavior;
- Psychological empowerment;
- Clan culture;
- Market culture;
35.Measuring maturity of value co-creation practices and its influence on market performance

机译：衡量价值共同创造实践的成熟及其对市场绩效的影响
- 作者：Luciana Ronchi;Gerson Tontini
- 期刊名称：《International journal of quality and service sciences》 | 2021年第2期
- Market performance;
- Value co-creation;
- Maturity model;
- Network value;
- Textile industry;
36.Cross-cultural comparability of customer satisfaction measurement-the case of mobile phone service providers

机译：客户满意度测量的跨文化可比性 - 移动电话服务提供商的情况
- 作者：Promporn Wangwacharakul;Silvia Marquez Medina;Bozena Bonnie Poksinska
- 期刊名称：《International journal of quality and service sciences》 | 2021年第2期
- Quality management;
- Survey;
- Customer satisfaction;
- Customer survey;
- Cross-cultural research;
37.Advantages and disadvantages of developing an enterprise resource planning to manage quality in an accredited reality.COSMOB S.p.A case study

机译：开发企业资源规划的优缺点，以管理认可的现实中的质量.COSMOB S.P.A案例研究
- 作者：Laura Bravi;Federica Murmura;Gilberto Santos
- 期刊名称：《International journal of quality and service sciences》 | 2021年第2期
- Information systems;
- Accreditation;
- Enterprise resource planning systems;
- Quality management;
38.Evaluating service quality and performance of higher education institutions:a systematic review and a post-COVID-19 outlook

机译：评估高等教育机构的服务质量和表现：系统审查和Covid-19展望
- 作者：Mark Anthony Camilleri
- 期刊名称：《International journal of quality and service sciences》 | 2021年第2期
39.Conceptions of quality as family resemblances

机译：品质的概念作为家庭相似之处
- 作者：Mark Francis;Ron Fisher;Malin Song
- 期刊名称：《International journal of quality and service sciences》 | 2021年第2期
- Value;
- Quality;
- Perception;
- Methodology;
- Experience;
40.Understanding the impact of the relationship quality on customer loyalty:the moderating effect of online service recovery

机译：了解关系质量对客户忠诚度的影响：在线服务恢复的调节效果
- 作者：Shu-Mei Tseng
- 期刊名称：《International journal of quality and service sciences》 | 2021年第2期
- Service recovery;
- Customer loyalty;
- Service failures;
- Relationship quality;
41.Service workers and 'difficult customers':quality challenges at the front line

机译：服务工人和“困难的客户”：前线质量挑战
- 作者：Iddo Gal;Dana Yagil;Gil Luria
- 期刊名称：《International journal of quality and service sciences》 | 2021年第2期
- Training;
- Service recovery;
- Quality of service;
- Value co-creation;
- Workforce management;
42.Modeling spiritual intelligence on quality of work life of college teachers: a mediating role of psychological capital

机译：建模精神智能对高校教师工作生活质量的影响：心理资本中的调解作用
- 作者：Himanshu Singla;Minakshi Duggal Mehta;Pooja Mehta
- 期刊名称：《International journal of quality and service sciences》 | 2021年第3期
- Psychological capital;
- Structural equation modeling;
- Quality of life;
- Spiritual intelligence;
- Gender;
43.Students' perception and satisfaction of services provided by public and private higher education institutes: a case study in Albania

机译：公共和私立高等教育机构提供的学生对服务的看法和满意度：在阿尔巴尼亚进行一个案例研究
- 作者：Drita Kruja;Huong Ha;Elvira Tabaku
- 期刊名称：《International journal of quality and service sciences》 | 2021年第3期
- Developing countries;
- Service quality;
- Student satisfaction;
- Higher education institutions;
44.Increasing the value of quality management systems

机译：增加质量管理系统的价值
- 作者：Ida Gremyr;Jan Lenning;Mattias Elg;Jason Martin
- 期刊名称：《International journal of quality and service sciences》 | 2021年第3期
- ISO 9001;
- Auditing;
- Quality management system;
- Quality Management;
- Quality audit;
45.Operations-oriented strategies and patient satisfaction: the mediating effect of service experience

机译：以运营为导向的策略和患者满意度：服务体验的调解效果
- 作者：Kwabena G. Boakye;Hong Qin;Charles Blankson;Mark D. Hanna;Victor R.Prybutok
- 期刊名称：《International journal of quality and service sciences》 | 2021年第3期
- Service recovery;
- Patient satisfaction;
- Service experience;
- Perceived provider professionalism;
- Mindfulness;
46.Patient hospital experience and satisfaction on social media

机译：患者医院经验和社交媒体的满意度
- 作者：Subhajit Chakraborty;E. Mitchell Church
- 期刊名称：《International journal of quality and service sciences》 | 2021年第3期
47.What older adults do in online communities when they co-create and co-destruct value

机译：在共同创造和共同毁灭价值时，老年人在线社区做了什么
- 作者：Mostafa Kamalpour;Rebekah Eden;Rehan Syed;Laurie Buys;Amina Tariq;Jason Watson
- 期刊名称：《International journal of quality and service sciences》 | 2021年第3期
- Information systems;
- Service science;
- Social media;
- Online communities;
- Value co-creation;
- Elderly care;
- Older adults;
- Value co-destruction;
48.The effects of cruise attributes on impulse buying behavior: the mediating role of impulsive buying tendency

机译：巡航属性对冲动购买行为的影响：冲动购买趋势的中介作用
- 作者：Jookyung Kwon;Jiseon Ahn
- 期刊名称：《International journal of quality and service sciences》 | 2021年第3期
- Service attributes;
- Variety of selection;
- Price attributes;
- Impulsive buying tendency;
- Impulse buying;
- Cruises;
- Behavior;
- Service;
- Tourism;
49.The emotional influence on satisfaction and complaint behavior in hedonic and utilitarian services

机译：对夏季和功利服务满意度和投诉行为的情感影响
- 作者：Cristina Calvo-Porral;Luis-Miguel Otero-Prada
- 期刊名称：《International journal of quality and service sciences》 | 2021年第3期
- Services;
- Emotions;
- Customer behavior;
- Hedonic services;
- Utilitarian services;
50.The synergetic effect of after sales service, customer satisfaction, loyalty and repurchase intention on word of mouth

机译：销售服务后的协同效应，顾客满意度，忠诚度和回购口中的口头
- 作者：Mohd Nasir;Mohd Adil;Aruna Dhamija
- 期刊名称：《International journal of quality and service sciences》 | 2021年第3期
- After sale service;
- WOM;
- Service quality;
- Repurchase intention;
- Loyalty;
- Satisfaction;
- Two-wheeler industry;
- Parallel mediation;
- India;
- Word-of-mouth;
- Automotive Industry;
- PLS SEM;
- Customer satisfaction and loyalty;

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