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International Conference on Service Systems and Service Managemen

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1.Building Service Attributes Into a System: Exploring Logistic Preferences of Ocean Freight Shipping Customers

机译：将服务属性建设到系统中：探索海运寄售客户的物流偏好
- 作者：Srinivas Durvasula;Steven Lysonski;Subhash C. Mehta;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- services;
- ocean freight shipping;
- neural networks;
- decision trees;
2.Information Technology and Healthcare

机译：信息技术和医疗保健
- 作者：Ihssan Alkadi;Ghassan Alkadi;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- Internet;
- information technology;
- health;
- computer;
3.Data Modeling and Management Framework for Voice of Customer in Financial Industry

机译：金融业顾客语音的数据建模与管理框架
- 作者：Chong Un Pyon;Gye-Hang Hong;Sung Min Bae;Sang Chan Park;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- VOC (voice of customers);
- financial industry;
- FTA;
- FMEA;
- FOM;
4.Creating a New Method of Customer Relationship Management Based on Knowledge Management

机译：基于知识管理创建一种新的客户关系管理方法
- 作者：Wang Jiabin;Suo Baimin;Cai Yuzhou;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
5.Deriving Valuable Information from VOC in Service Industry

机译：从服务行业中获取VOC的宝贵信息
- 作者：Ji Young Woo;Sang Chan Park;Chon Un Pyon;Minn Seok Choi;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- voice of customer;
- service quality;
- analysis framework;
- contact center performance management;
- contact center;
6.Network Content Security Monitoring System based on High-speed Network for Enterprises

机译：基于企业高速网络的网络内容安全监控系统
- 作者：Yongfeng SHI;Yangping ZHAO;Rongsheng XU;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- content security monitoring;
- topic identification;
- high-speed network;
- load balance;
7.Heuristic Allocation Policies of Backorders in Divergent Multi-Echelon Inventory Control

机译：发动型多梯度库存控制中回调的启发式分配政策
- 作者：Qin Xuwei;Zhu Yanlong;Li Sufen;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- multi-echelon inventory;
- heuristic allocation policies;
- backorders;
8.Cue Utilization in Consumers' Quality Perceptions: Developing a New Conceptual Framework

机译：消费者质量看法的提示利用：制定新的概念框架
- 作者：Zhang Chunhe;Sirp J. DE Boer;Wouter van Rossum;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- cue utilization;
- quality perception;
- motivation;
9.The Effect of Job-related Diversity on Service Team Performance

机译：与就业相关多样性对服务团队表现的影响
- 作者：Kimberly Ann JARRELL;Frances Gaither TUCKER;D. Harold DOTY;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- interdisciplinary teams;
- job-related diversity;
- task conflict;
- patient length of stay;
10.Roadmapping Technique for Service Management

机译：服务管理的路线式示例技术
- 作者：Meng LI;Akio KAMEKOA;Fei GAO;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- roadmapping;
- technology roadmap;
- knowledge creation;
- systems methodology;
- SOSM;
11.MOUCLAS Mining on Well Logging Data

机译：Mouclas在井测井数据上挖掘
- 作者：Yalei Hao;Gerald Quirchmayr;Markus Stumptner;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- data mining;
- MOUCLAS pattern;
- oil/gas formation identification;
12.MALH: An Efficient Approach to Faster Memory Allocation Using Linked Hashing

机译：MALH：使用链接散列更快的内存分配的有效方法
- 作者：Rajesh N. Rathod;M. Karthik Narayanan;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- memory allocation;
- first fit;
- best fit;
- worst fit;
- linked hashing;
13.Employees' Task-IT Fit in Chinese Hotels

机译：员工的任务 - 它适合中国酒店
- 作者：Guoxin LI;Terry LAM;Zongqing ZHOU;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- task-technology fit;
- technology performance;
- IT experience;
14.A taxonomical study of application frameworks for component based developments to support rapid changes of Business needs

机译：基于组件发展的应用框架的分类学研究，以支持业务需求快速变化
- 作者：Inkyu Kim;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- application frameworks;
- component-based development;
- software component;
- guideline;
15.Empirical Analysis for the Relation between Customer Satisfaction and the Chosen Bank for Deposits (CBD) in China

机译：中国客户满意度与储存银行关系的实证分析
- 作者：Bilin XU;Yayan ZHU;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- customer satisfaction;
- CBD;
- bank performance;
- bank location;
- bank credibility;
16.Six Sigma in Transactional and Service Environments

机译：交易和服务环境中的六西格玛
- 作者：Hasan AKPOLAT;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- six sigma;
- service;
- transactional;
- process;
- quality improvement;
- metrics;
17.An Optimal Model for Integrated Supplier's Purchasing Network with Market Demand Uncertainty

机译：集成供应商采购网络的最优模型，市场需求不确定性
- 作者：Weilai HUANG;Jianhu CAI;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- demand uncertainty;
- integrated supplier;
- purchasing network;
- economic order quantity;
18.The Research on the Developing Method for the Service Quality of the Customized Instrument

机译：定制仪器服务质量开发方法的研究
- 作者：Tien-Chin Wang;Hsien-Tzu Wang;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- customized instrument;
- service quality;
- factor analysis;
- item-to-total correlations;
- cronbach's alpha;
- reliability;
- validity;
19.Optimal Dynamic Pricing of Perishable Products with Demand Substitution

机译：需求替代的易腐产品的最佳动态定价
- 作者：Yanbing YU;Li LUO;Dewen LIU;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- perishable products;
- revenue management;
- demand substitution;
- dynamic pricing;
- maximal concave envelope theory;
20.A Cultural Approach to Enhance Service Quality — Experience of Some Airlines Changing Process

机译：一种提升服务质量的文化方法 - 一些航空公司变化过程的经验
- 作者：Wei LU;Xiaojuan LIU;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- service quality;
- organizational culture;
- system perspective;
- behavioral perspective;
21.Research on the Realization of Input Initializing Module in Knowledge Prescribing System

机译：知识规定系统中输入初始化模块的实现研究
- 作者：Jingbo FU;Huimin MA;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- knowledge prescribing;
- input initializing;
- natural language understanding;
- BP neural network;
- expert svstem;
22.The Impact of Passenger Diversion between Flights on the Optimal Protection Levels

机译：航班飞行之间的乘客转移对最佳保护水平的影响
- 作者：Yongbo XIAO;Jian CHEN;Xiaoling LIU;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- yield/revenue management;
- booking limit;
- protection level;
- passenger diversion;
23.Service Contexts as a Moderating Variable between Affect and Satisfaction

机译：服务上下文作为影响和满足之间的培养变量
- 作者：Charlie WANG;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- hedonic vs. utilitarian service;
- moderating effect;
- perceived service quality;
- consumer satisfaction;
24.Customer Relationship Modeling and Analysis

机译：客户关系建模与分析
- 作者：Chen Bocheng;Ip WH;Sheng Peng;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- CRM;
- customer relationship model;
- selling;
- modeling;
25.6σ and Service Quality Management of a Hotel

机译：6σ和服务质量管理的酒店
- 作者：Yingru FENG;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- 6σ management;
- management in quality of hotel service;
26.Application of Methods of Software Engineering Management in the Customer Relationship Management

机译：软件工程管理方法在客户关系管理中的应用
- 作者：Zhenhua Wang;Xifu Wang;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- CRM;
- CMM;
- CRM- PcM;
- CRM-CMM;
- CRM-KPAs;
- CRM-KPs;
27.The Analysis and Application of Data Mining System in Security Broker Industry

机译：安全经纪行业数据矿业制度的分析与应用
- 作者：Fengyi DENG;Zhenyu LIU;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- data mining;
- CRM;
- broker industry;
28.Joint Decisions in Order Quantity Determination and Pricing under Uncertain Environment

机译：在不确定环境下的命令数量确定和定价中的联合决定
- 作者：Li Sufen;Zhu Yunlong;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- supply chain management;
- schedule of orders;
- price discount;
- fuzzy optimisation;
- genetic algorithm;
29.Data Mining on Business Time Series: An Empirical Analysis

机译：商业时间序列数据挖掘：实证分析
- 作者：Huiming ZHU;Yuqi HAN;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- data mining;
- business time series;
- ARIMA model;
- outliers;
- estimation and forecasting;
30.ERP Implementation Assistant System Base on Knowledge Management

机译：ERP实现助理系统基于知识管理
- 作者：Liang CHEN;JianMin GAO;FuMin CHEN;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- ERP;
- computer aided software implementation;
- knowledge management;
- enterprise information portal;
31.Conception And Design Of Intelligent Traveler Information Systems

机译：智能旅行者信息系统的构想与设计
- 作者：Yanping CUI;Zhenmin TANG;Xu WU;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
32.The Analysis and Design of Regional Sustainable Development Decision Support System

机译：区域可持续发展决策支持系统的分析与设计
- 作者：Chunping HUANG;Zhenxiang ZENG;Wenguang ZHI;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- regional sustainable development;
- decision support system-DSS;
- model base;
- database;
33.Cross-Cultural Variations in Customer Reactions to Service Process and Outcome Failures

机译：跨文化变异的顾客对服务过程和结果故障的反应
- 作者：Michael K. HUI;Xiande ZHAO;Xiucheng FAN;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- service failure;
- customer relationship;
- trust;
- repatronage intention;
34.IT-Based Service Strategy and Value Chain Analyses of China Banking Industry

机译：基于IT的服务战略和中国银行业的价值链分析
- 作者：Yan ZHU;Jian CHEN;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- bank service;
- IT transformation;
- service management;
35.Constrained Ordinal Optimization Approach for Remanufacturing Planning

机译：再制造规划的约束序数优化方法
- 作者：Chen SONG;Xiaohong GUAN;Qianchuan ZHAO;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- remanufacturing systems;
- manufacturing resource planning;
- machine learning;
- rough set theory;
- ordinal optimization;
36.Using Customer Equity to Drive Corporate Strategy

机译：利用客户股权驾驶公司策略
- 作者：Roland T. Rust;Katherine N. Lemon;Alarie A. Zeithaml;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
37.Data Surface Mining (DSM): Application to Economic Sector Analysis

机译：数据表面挖掘（DSM）：在经济部门分析中的应用
- 作者：Daniel Berg;Norman G. Einspruch;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- data surface mining;
- service sector;
- goods sector;
38.An Application of Revenue Management to the Service Industry Considering Customer Satisfaction

机译：考虑客户满意度的服务业收入管理
- 作者：Li LUO;Haijun WU;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- revenue management;
- customer relationship management;
- customer satisfaction;
- multi-objectivt programming;
39.A Simulation Study for Hospital's Blood Bank Management

机译：医院血库管理的仿真研究
- 作者：Baichun XIAO;Xiaohua LI;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- blood bank;
- inventory management;
- ordering policy;
40.Revenue Management Policies for Parallel Flights with Multiple Predetermined Prices

机译：营收管理政策，并行航班具有多种预定价格的
- 作者：Baichun XIAO;Yanbing YU;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- revenue management;
- yield management;
- parallel flights;
- non-homogeneous poisson demand, optimal policy;
- threshold policies;
41.The Construction Mode for Competitiveness of Modern Service Enterprise

机译：现代服务企业竞争力的施工模式
- 作者：Han Shunping;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- service enterprise;
- competitiveness;
- construction modes;
42.A Strategic Analysis for Cultural Tourism in China's Western Region

机译：中国西部地区文化旅游战略分析
- 作者：Weili WENG;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- cultural tourism;
- development of western region in China;
- SWOT;
- strategic analysis;
43.Generating Key Marketing Tactics for Middle and Small Service Businesses

机译：为中小服务企业产生关键营销策略
- 作者：Bin HE;Yingli ZHANG;Ruoen WANG;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- key marketing tactics;
- middle and small service business;
- extension logic;
- key principle;
- the 80/20 principle;
44.Is It Appropriate For Chinese Customers? Testing And Extension Of SERVQUAL In China

机译：是否适合中国客户？中国ServQual的测试和延伸
- 作者：Chen Ke;Peng Siqing;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- service quality;
- Chinese customers;
- SERVQUAL;
45.Observer-embedded structure for Internet-operated dynamical control systems and Its application to industrious servo machines

机译：观察者嵌入式结构用于互联网操作的动态控制系统及其在勤劳伺服机器的应用
- 作者：Chih-Lung Wang;Boe-S. Hong;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- internet remote control;
- observer-embedded control system;
- queue method;
46.Consideration on Knowledge Management for Scientific Research

机译：对科研知识管理的思考
- 作者：Yoshiteru Nakamori;Tieju Ma;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- knowledge management;
- scientific research;
- roadmapping;
47.Master Data Management For Collaborative Service Processes

机译：用于协作服务进程的主数据管理
- 作者：Cornel LOSER;Christine LEGNER;Dimitrios GIZANIS;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- master data management;
- service processes;
- architectures;
48.A New Model for Location Problem with Stochastic Demands

机译：随机需求的位置问题新模型
- 作者：Juqi LIU;Yueting CHAI;Yi LIU;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- location problem;
- stochastic demand;
- service level;
49.A Technology Mining Model for Project-Based Service Providers

机译：基于项目的服务提供商技术挖掘模式
- 作者：Jiang-Liang HOU;Shih-Ting YANG;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- technology and service providers;
- technology mining;
- data mining;
- customer relationship management (CRM);
50.Model and Algorithm for the Operational Level Service Route Planning Problem

机译：运算级服务路线规划问题的模型与算法
- 作者：Cheagxuan CAO;James Soo Keng ANG;Heng-Qing YE;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
51.Managing Service Delivery in Call Centres: The Need for a Holistic Approach

机译：在呼叫中心管理服务交付：需要整体方法
- 作者：Alison M Dean;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- service delivery;
- service quality;
- call centres;
- frontline employees;
- Australia;
52.Cyclic Schedules for Paced Assembly Lines with Multiple-Skilled Workers

机译：带有多技能工人的节奏装配线的循环时间表
- 作者：Janice WINCH;Xiaoqiang CAI;George VAIRAKTARAKIS;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- workforce planning;
- cyclic scheduling;
- cross-training;
- synchronous production;
- assembly line;
- integer programming;
53.A Dynamic Model of the Combined Contract for a Short-Life-Cycle Product

机译：短生活循环产品合并合同的动态模型
- 作者：Bin LIU;Jian CHEN;Sifeng LIU;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- supply Chain coordination;
- combined contract;
- dynamic model;
- short-life-cycle;
54.An Optimal Incentive-Compatible Assignment Rule and Pricing Policy for Multi-Server Queues

机译：多服务器队列的最佳激励兼容的分配规则和定价策略
- 作者：Jian CHEN;Nan ZHANG;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- service;
- queueing;
- pricing;
- incentive-compatible;
55.Social Utilization of Customer Information and Guarantee of Individual Privacy

机译：客户信息的社会利用和个人隐私的保障
- 作者：Atsushi IWAI;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- customer information;
- individual privacy;
- service provider;
- anonymity;
56.The Mapping of Sun Tzu in the Era of Knowledge Economy

机译：太阳慈济在知识经济时代的映射
- 作者：MUCHIU CHANG;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
57.Trust and Relationship Marketing in Service Context: A Psychological Contract Perspective

机译：服务背景下的信任与关系营销：心理合同视角
- 作者：Xiucheng FAN;Haicheng LUO;Jianhua LIU;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- trust;
- relationship marketing;
- psychological contract;
- customer relationship;
58.A Staff-Sizing Framework Considering Feasibility of Scheduling Decision

机译：考虑调度决定的可行性的员工规模框架
- 作者：Yongjian Li;Jian Chen;Xiaoqiang Cai;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- staff-sizing;
- planning;
- scheduling;
- staff flexibility;
- goal programming;
59.Goal-Driven Business Process Modeling and Reengineering

机译：目标驱动的业务流程建模和再造
- 作者：Guoqi FENG;Chengen WANG;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- business process modeling business process reengineering goal;
60.The Role of Components of Data Flow Diagram and Data Dictionary in Managing Software Size

机译：数据流程图和数据字典组件在管理软件大小中的作用
- 作者：WU Iok Kuan;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- software size;
- function point analysis;
- Mark II function point;
- lines of codes;
- data flow diagrams;
- data dictionary;
61.Customer Neglect: Creating Value through Poor Service

机译：客户忽视：通过差的服务创造价值
- 作者：Simon J. Bell;Eden Yin;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- customer neglect;
- relationship marketing;
- service quality;
- intangible resources;
62.Contractual Manufacturing Service (CMS) Provider -An Emerging Player Changing Manufacturing Industry

机译：合同制造服务（CMS）提供商-an新兴播放器改变制造业
- 作者：Yongjiang Shi;Mike Gregory;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
63.Research on the Operation Mode of Internal Logistics Service Based on Mass Customization

机译：基于大规模定制的内部物流服务运行模式研究
- 作者：QiLan ZHAO;Huiping DING;Hongzhi LIU;Jing WANG;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- mass customization;
- internal logistics service;
- operation mode;
64.Intelligent Scientific Information Acquisition and Dynamic Monitoring

机译：智能科学信息采集与动态监测
- 作者：ZHAO Yanping;ZHU Donghua;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- intelligent information collection;
- web content analysis;
- web linkage analysis;
- technology management;
- crawler;
65.Service and Management of Construction Warranty Period Based on Brand Strategy

机译：基于品牌策略的施工保修期的服务与管理
- 作者：YOU Jianxin;CHENG Yu;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- brand strategy;
- construction projects;
- warranty and maintenance;
66.Single Item Dynamic Lot Sizing Models with Lost Sales

机译：单项动态批量尺寸模型损失销售
- 作者：Feng Chu;Chengbin Chu;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- lot sizing;
- lost sales;
- out-sourcing;
- dynamic programming;
67.The Service Activities and Model in PLM Environment Based on Web

机译：基于Web的PLM环境中的服务活动和模型
- 作者：Hai-yue LI;Cheng-en WANG;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- service activity;
- service model;
- web services;
- PLM;
- overall lifecycle;
68.Customer Satisfaction Research of Telecom Service

机译：客户满意度研究电信服务
- 作者：Tao Wang;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- marketing research;
- customer satisfaction;
- telecom service;
69.An Empirical Study of SERVQUAL: Cross-Industry Applicability

机译：ServQual的实证研究：跨行业适用性
- 作者：FuXiang WEI;Shuyuan PEI;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- SERVQAUL;
- reliability;
- validity;
70.Coordination between one supplier and multiple heterogeneous buyers via schedule of orders in a distribution system

机译：通过分销系统中的订单时间表在一个供应商和多个异构买家之间的协调
- 作者：Jiafu TANG;Iko KAKU;Kai-Leung YUNG;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- buyer-vendor coordination;
- schedule of orders;
- order quantity;
- order cycle;
71.Product Portfolio Planning with Customer-Engineering Interaction

机译：产品组合规划与客户 - 工程互动
- 作者：Jianxin Jiao;Yiyang Zhang;Yi Wang;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- product portfolio;
- customer decision making;
- probabilistic choice modeling;
- genetic algorithm;
72.Survey Of Service Quality Factors On Health Care Services

机译：医疗保健服务服务质量因素调查
- 作者：Subhash Wadhwa;M.PalaniNatharaja;S.G.Deshmukh;Poonam Budhiraja;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- service quality;
- healthcare;
73.A Statistical Analysis Frame on Complex Data Mining in Service Industries

机译：服务业复杂数据挖掘统计分析框架
- 作者：Shiquan REN;Li LUO;Wenjuan SHANG;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- statistical methods;
- complex data;
- service industries;
- data mining;
- data analysis;
74.Business Process Change: Case Study on IT Based Incremental Improvement and Discontinuous Transformation

机译：业务流程改变：基于案例研究基于渐进式改进和不连续变换
- 作者：Donghui Yu;Lihua Huang;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- business process change (BPC);
- organizational change management;
- incremental change;
- discontinuous change;
75.Research on the service cluster broker's resources integration and service mechanism

机译：服务集群经纪人资源集成与服务机制研究
- 作者：ZHENG Hongxing;YIN Chaowan;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- service enterprises cluster;
- resources integration;
- extensible markup language(XML);
76.Modeling The Oodaloop Of Information Operation

机译：建模信息操作的OOLAPOOP
- 作者：Yuguo Dong;Li Zhou;Julong Lan;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- information operation;
- battlespace;
- knowledge;
77.Types of Service Failures and the Effectiveness of Service Recovery Strategies: Chinese Customers' Perspective

机译：服务失败类型和服务恢复策略的有效性：中国客户的观点
- 作者：Siqing PENG;Wenlong Hong;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- service failure;
- service recovery;
- monetary damage;
- goods damage;
- mental damage;
78.High and New Technique Using in the Service Corporations

机译：在服务公司中使用的高和新技术
- 作者：Peng Lifang;Kong Lingkuan;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- electronic commerce;
- effective customer response (ECR);
- customer service system (CSS);
79.Comparing Service Quality - An Exploratory Study On Technical Education And Health Care Services

机译：比较服务质量 - 技术教育与医疗保健服务的探索性研究
- 作者：M.Palani NathaRaja;S.G.Deshmukh;Subhash Wadhwa;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- service quality;
- health care;
- technical education;
80.A Continuous Time Yield Management Model with General Demand Function and Price Set

机译：具有一般需求功能和价格集的连续时间屈服管理模型
- 作者：Yihua Wei;Qiying Hu;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- pricing;
- revenue management;
- non-homogeneous poisson process;
- homogeneous poisson process;
- optimal pricing policy;
81.Total Service Profit Chain Management ―Development of Heskett's Theory of Service Profit Chain

机译：总服务利润链管理 - 开发Heskett的服务利润链理论
- 作者：Yisheng Chow;Wuwang Yu;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- service-profit;
- chain value;
- total service-profit chain;
- integrated marketing communication;
82.The Efficiency of After-Sales Service of High-Tech Products -The Contrast of Two Service Models

机译：高科技产品售后服务的效率 - 两种服务模式的对比
- 作者：Zhang Hongqi;Lu Ruoyu;Liu Dewen;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- after-sales service;
- efficiency;
- outsourcing;
- service models;
83.Value of Change in Firms from ERP Implementations

机译：ERP实施公司的变更价值
- 作者：Junwei GUAN;Ganesh VAIDYANATHAN;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- ERP;
- change management;
84.A Management Game Model of Service System Type

机译：服务系统类型的管理游戏模型
- 作者：Masayuki Matsui;Atsushi Saito;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
85.Make Customer Feel, Enhance Core-Competence of Service Industry

机译：让客户感受，提升服务业的核心竞争力
- 作者：Lin YANG;Faliang TANG;Gang SUN;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- CRM;
- customer satisfaction;
- core-competencies;
86.The Study on the Tactics of Disposing Enterprise Service Resources Based on Customer Lifetime Value

机译：基于客户终生价值的企业服务资源策略研究
- 作者：Yuexiong TAN;Na ZHOU;Shu KANG;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
87.An N-Level Authorization System Based on J2EE

机译：基于J2EE的N级授权系统
- 作者：Peng Lifang;Li Weihong;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- E-Business;
- authorization system;
- J2EE;
88.The Chinese Service Sector - How Do We Compare?

机译：中国服务部门 - 我们如何比较？
- 作者：Hongyan YU;Kenneth R Deans;Brendan Gray;Tony C Garrett;Sheelagh Matear;Phil Osborne;Patrick McCole;IEEE Systems Man and Cybernetics Society;Tsinghua University
- 会议名称：《International Conference on Service Systems and Service Managemen》 | 2004年
- services sector;
- competitiveness;
- marketing performance;
- China;
- New Zealand;