'Most Wired' Dartmouth Dials Into WLANs

摘要

Robert Johnson, the associate director of telecommunications at Dartmouth College, knows first hand how difficult it is to get field technicians to fill out paper forms showing the IT problems they've resolved every day. "Getting techs to actually write down and remember what they did is hard enough, but at the end of the day, it is impossible," Johnson says. "My inventory was always out of whack" because it was seldom updated. Johnson has seven technicians who field problems across the Dartmouth campus in Hanover, N.H. Each morning they pick up trouble tickets and head out to the field.