Learning from leaders

摘要

We've all enjoyed and suffered with a variety of leaders in our working careers. They have unwittingly imparted many leadership lessons just by their behavior and day-to-day activity of running their departments. So for this leadership issue, I thought it would be instructive to recall those people and the lessons they taught, both good and bad. Let's start with a recent experience. Don't underestimate the power of the simplest customer service. The old test here is to call into your company some time with a slightly unusual request, and see what treatment you receive. Then ask: how would a customer interpret a similar experience?