An open letter

摘要

A loyal passenger of United Air Lines over the last 15 years presents an open letter in the hope that United can effect a turnaround. It would be a great tragedy to see United fail in the tradition of Eastern Airlines or Pan American World Airways, but having been a passenger on both of those airlines, it is clear to the author that United is well along the road to such a fate. At present, a severe crisis of confidence exists between your employees who work in public service and the public that they serve.