Customers First

摘要

Allen Harris, vice president of technology services at MetLife, knows how important customer service is to the success of a business. That's why, when MetLife went public earlier this year, he led the search for a software company that would help it modernize its infrastructure. After a detailed examination of 60 companies that included looking into financial records, management-team structure and product engineering, MetLife chose Chordiant Software to represent its business.