Britain's motorways: putting customers at the wheel?

摘要

The term 'customer' is ubiquitous today. When taxpayers like you and I can be described as 'customers' of HM Revenue & Customs, it is unsurprising to hear the term applied to road users.rnYet drivers lack important customer credentials. Choice and purchasing power are two vital conditions for any true market. As drivers we're not short of spending power. But we don't have purchasing power because roads are 'free' at the point of use. And we can't choose who supplies our service. Nearly all roads are built, maintained and operated by Government, central or local.