机译:影响组织采用高级客户参与旅游服务互动的障碍
Department of Marketing, School of Business and Management, American University ofSharjah, Sharjah, United Arab Emirates;
College of Business, San Francisco State University, San Francisco, USA;
Oxford School of Hospitality Management, Oxford Brookes University, UK;
School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Hong Kong;
Department of Foods, Human Nutrition, and Hospitality, School of Human Environmental Sciences, University of Arkansas, Fayetteville, USA;
Department of Hospitality Services, Rosen College of Hospitality Management, University of Central Florida, Orlando, USA;
Consumer engagement; Organisational barriers; Value-creating network; Co-creation; Service-dominant logic;
机译:服务气候与内部营销对服务提供商的组织公民行为和客户方向的影响(研究案例:德黑兰旅游和旅游机构)
机译:共创和高阶客户参与酒店和旅游服务的评论
机译:将客户与服务遇到的员工参与:通过关系能源和互动凝聚力联系员工和客户服务参与行为
机译:分析对分支服务质量和客户参与的团队参与和物理服务的影响
机译:客户采用在线餐厅服务:多渠道方法。
机译:旅游指南云服务质量:真正令客户满意的是什么?
机译:影响组织采用高级客户参与旅游服务互动的障碍