Centigram Communications, a messaging and communications developer, has redesigned its customer support package. It added new warranty entitlements, application support services, standardized implementation services and a simplified pricing structure. The customer care program now provides systems support, remote operations support and application support. CosmoCall 2.0 from CosmoCom. integrates automatic call distribution, interactive voice response and unified messaging. The call center tool includes intelligent routing and access blending of any incoming telephone calls, Internet calls, fax and e-mail. All incoming messages, regardless of their origin, are translated to IP and transferred to a CSR's workstation.
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