Talk to me, baby

摘要

Chat is one of the most popular forms of online collaboration. While chat may not be a direct source of e-commerce income, savvy Web site owners will take advantage of the ancillary sales opportunities it provides. Because content on active chat systems is always fresh, visi-tors are more likely to return. That is, as long as the application is user friendly. If your chat application isn't intuitive, your investment in building it will have been wasted.