RE-THINKING STAFF RESOURCES IN THE E-SERIALS ENVIRONMENT. A REPORT OF THE ALCTS CONTINUING RESOURCES SECTION, EDUCATION COMMITTEE PROGRAM, AMERICAN LIBRARY ASSOCIATION ANNUAL CONFERENCE, CHICAGO, JULY 2009

摘要

As more serials become electronic, serials work becomes more complex, and staff workloads have increased to deal with both print and electronic continuing resources. Staff resources are limited, so some work must stop or change in this environment. The three speakers in this program, two from academic libraries and one from a public library, discussed the methods they have used to streamline workflows and re-allocate staff to manage continuing resources more efficiently. The speakers were asked to cover what they stopped doing and why, what staff re-training was needed, the impact of the changes on customer service, and what they have learned from their experiences.