Design

摘要

"This article presents a study investigating how people deal with procedural documents when using a new domestic appliance. An observational study was carried out in a quasi-experimental setting in order to outline the behavior of users encountering and using an appliance for the first time. The purpose of this observation was to identify two kinds of factors: on the one hand, factors inciting the use of procedural documents accompanying appliances, and on the other hand, design features facilitating the use of these documents when looking for specific information.