Information Management

摘要

"Adopting a new document format, a new set of standards, and new database model for both development and delivery of content affects just about everything in a technical publications group.... It's an overhaul of process, tools, skill sets, mind sets, scheduling, workflows, [and] ownership." This article reviews the successes and lessons learned from the implementation of "a DITA-compliant, integrated component content management system (CCMS)." The article describes the sequence of implementation, including setting expectations at the start, building a strong project team, establishing efficient communication methods, researching the product, and planning carefully for reorganizing content, testing, and training. Recommended lead time before going live: 18 to 24 months.