If It's Broke, You Better Fix It

摘要

He's not a fortune-teller, but Michael Ross had little trouble foreseeing the chaos that erupted after AOL's $19.95, all-you-can-eat Internet pricing scheme triggered a mad rush that the ISP was unable to handle. As a consumer advocate and founder of the California Alliance for Consumer Protection (Sacramento, Calif.), Ross has long been pushing for Internet service providers to become more accountable.