Businesses Suffer From Poor Soa Application Performance

摘要

Many organizations are concerned and challenged with Service Oriented Architecture (SOA) application performarfce issues that can negatively impact customer service levels, relationships, IT and line-of-business operations productivity, and revenue, according to a new survey. The vendor-neutral survey targeted organizations in the United States, U.K., France, Germany and Australia that had either already deployed or are planning to deploy SOA based applications. A total of 615 technology professionals ranging from CIOs to IT management staff participated in the survey. "The survey found that while SOA deployments are on the rise and have achieved broad market adoption, there is a general lack of planning to manage the added complexity they introduce in production environments," said Prabhjot Singh of CA, which sponsored the survey. "Mission-critical applications must be proactively managed with the total customer experience in mind to achieve optimum service levels. A comprehensive approach that links business value to application performance management helps ensure that SOA projects are successful once in production and also enables rapid detection and diagnosis of application slowdowns and failures, to better manage the end-user experience."