The Impact Of Cloud Delivery Models On Contact Centres

摘要

While not all contact centres can immediately throw out their existing systems, they must start evaluating and incorporating modern cloud architecture. The good news is that validation and initial progress can be achieved quickly as these services are relatively inexpensive, fast to deploy, and easy to use. Global digital disruption is upon us. CIOs must choose: reinvent your contact centre now, or wait and risk obsolescence.