The CSFs for Obtaining Real Sponsor Satisfaction That Leads to Steady Generation of SPI Effects

摘要

The Software Process Improvement and Capability dEtermination (SPICE) frameworks and conformant models have evolved considerably in the past two decades. However, producing software process improvement (SPI) effects to the levels sponsors expect is not easy, because it is closely related to the process context of each organization. One of the key strategies for getting over this hurdle is to assiduously consider the process context in each of the SPI steps, and to determine the sponsor's satisfaction level with performance of assessment/appraisal. In most cases, the SPI sponsor, who has authority over the SPI effort, has issues in his or her business activities. By addressing these issues in the assessment/appraisal, the sponsor can recognize that the SPI activities are really connected to actual business. Emphasizing the importance of "developing high compre-hensibility findings in assessment/appraisal," this article describes critical success factors (CSFs) for obtaining real sponsor satisfaction levels that lead to steady generation of SPI effects. To deepen understanding of the CSFs, relevant supplemental topics are also presented.