PisoSIA~® a stakeholder approach to assist change in information systems development projects and aid process improvement

摘要

PISO~® (Process Improvement for Strategic Objectives) is a method that engages system users in the redesign of their own work-based information systems. PisoSIA~® (stakeholder identification and analysis) is an enhancement to the original method that helps in the identification of a system's stakeholders, analyses the impact they have on the system and also considers the effect of change upon those stakeholders. Overviews of the original and enhanced methods are provided and research investigations centred on four case studies are reported. Each of the case studies made use of the original PISO~® method and two made use of the enhanced pisoSIA~® method. These case studies demonstrate the worth of the enhanced approach. The stakeholder identification and subsequent analysis provides an effective complement to the original method and can clearly aid in change management within information system redesign.