The real cost of call-backs may be more than you think

摘要

While a number of evaluations can tell you what call-backs cost, the first step is to track them. Some companies set up a job account and code all call-back expenses to it to determine what they spend on them. Others just charge the call-back to the original job code while still others — who use flat-rate pricing for their technicians — incur no dollar cost because they force technicians to fix problems at their own expense.