Despite having its offices in Port-au-Prince, Haiti, destroyed this January by an earthquake, the United Nations Children's Fund (UNICEF) was ready to provide support to victims soon after the catastrophe.rnThe process of getting its offices back up and running was not easy or without setbacks, says Stephen Fridakis, chief of IT programs and quality assurance at the humanitarian organization. But having strong change and configuration management (CCM) practices helped the IT division to quickly transition operations to a new location nearby while supporting the organization's critical mission of delivering help to those in need.
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