When Employee Voice is Met by Deaf Ears

摘要

It stands to reason that an employee who speaks up about a problem or makes a suggestion, usually to a supervisor, and sees some action taken in response, will feel more positively about the employer and the job. Speaking up with negative results should have the opposite effect. What about employees who never speak up? The various ramifications of employee "voice" or lack thereof and the results, or lack of results, was examined in a study of business school students and others who worked at least 20 hours a week. The 185 responses had some expected and unexpected results, which should interest managers seeking to retain their best employees.