Testing the Transformation Hypothesis of Information and Communications Technology

摘要

Can use of information and communications technology (ICT) transform an organization, providing clear, bottom-line benefits? And to what extent are the results affected by the intensity of use of such technologies, by particular characteristics of the organization using the technology, and by the type of technology? A 28-question survey conducted via the Internet of companies in four counties just outside the Atlanta SMSA elicited 120 responses. Results suggested that the degree of ICT intensity correlated positively with reduced costs, higher revenues, and new sources of income, but did not correlate with particular organizational characteristics or types of technology.