New Findings Reported from Fu Jen Catholic University Describe Advances in Cybernetics

摘要

"This paper describes an analytic and synthetic new service development (NSD) method for devisingncollaborative service systems (CSSs). The predominant NSD method is a process-based one thatnbelongs to the well-established service blueprints approach in order to create flexible flowchart-likenmodels of customer-provider interaction flows," scientists writing in the journal IEEE Transactions onnSystems Man and Cybernetics Part C - Applications and Reviews report.