Listen Up Espanol Creates Internal Loyalty With External Charity

摘要

Listen Up Espanol (LUE) is a leading Spanish-language call center focused solely the U.S. Hispanic market, based in Portland, Maine, with more than 800 Spanish-speaking agents also operating out of an office in Hermosillo, Mexico. During the past year, the company has been in the midst of a charitable campaign to build a new school in Nicaragua - and has created a powerful emotional connection with its staffers in the process. Recently, Response caught up with Craig Handley, CEO and owner of the company, to discuss the idea behind the effort and how it is progressing.