Launching a Text a Librarian Service: Cornell's Preliminary Experiences

摘要

The Cornell University Library's beta Text a Librarian reference service went live in January 2009. This article discusses the initial six months of the service, touching on the issues of beta testing, implementation, staffing, training, and promotion. It then briefly analyzes the number and type of questions and the development of the best texting practices for reference staff.View full textDownload full textKeywordsSMS, texting, reference, virtual referenceRelated var addthis_config = { ui_cobrand: "Taylor & Francis Online", services_compact: "citeulike,netvibes,twitter,technorati,delicious,linkedin,facebook,stumbleupon,digg,google,more", pubid: "ra-4dff56cd6bb1830b" }; Add to shortlist Link Permalink http://dx.doi.org/10.1080/02763877.2011.521881