East Coast faces up to performance challenge

摘要

Announcing on September 15 the appointment of Danny Williams to replace Mike Hogg as Operations Director (p10), East Coast Managing Director Karen Boswell said that the move 'comes as a result of our determination to make a significant step-change in performance improvement - an area which has been challenging for our business over the last months'. She added: '1 expect Danny Williams to tackle this challenge with renewed vigour'.