EXPERT ANSWERS

摘要

The modern quality professional must have knowledge of a wide range of quality methods as well as general business knowledge, industry-specific knowledge1 and the teachings of the quality gurus. This also applies to the modern quality manager. The exact "roles and responsibilities of the quality manager... vary depending on the type of industry or size of the business."2 Regardless of the organization's size or the industry, however, the modern quality manager also must serve as a trainer, coach and role model, in addition to the basic role of a quality professional.