Now that you have successfully achieved certification to the revised International Organization for Standardization (ISO) and aviation, space and defense (ASD) standards, what are the next steps for your organization? A quality management system (QMS) isn't intended to sit on a shelf between revisions. Rather, it requires maintenance and continual improvement to ensure it effectively meets business needs.Often, leadership openly wonders why QMS certification doesn't result in the improvements it envisioned. More often than not, however, leadership stopped implementation or improvement activity after receiving certification.The key is not looking at a QMS as a project with a beginning and an end, but as a business system providing substantial benefits when time and effort are applied to it.
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