Auto Insurance Satisfaction Scores Hit All-Time High

摘要

Overall customer satisfaction with auto insurance providers has reached its highest level ever, according to a recent J.D. Power study."Auto insurance customers have more access, control and visibility into the details of their policies, and that is translating into record-high levels of customer satisfaction," said Robert Lajdziak, a consultant at J.D. Power. "As customers take greater control of their auto policies, it's also becoming more important for insurers to offer superior digital experiences and easy access to account management features, such as bill pay, policy information and an integrated experience for customers who bundle multiple policies."Key findings from the study include:+ Overall customer satisfaction with U.S. auto insurers improved this year and is now at a record-high level of 831 (on a 1,000-point scale). Of all auto insurance customers, the 23% of customers who use direct distribution models have the highest overall satisfaction.