Most businesses and organizations recognize the importance of having established procedures that include requirements and acceptance criteria. It's a fundamental building block for ensuring services and products meet customer needs. Most customers have no patience for services or products that don't meet their expectations.Some organizations consider the phrase "meeting expectations" akin to trying to hit an unidentified target. In this case, the phrase refers to claims made in advertisements and brochures used to promote a product or service.When dealing with services and products, the methods used to verify whether requirements and expectations have been met include, for example, in-process and final inspections, documentation reviews and product audits. When performed by competent individuals, these methods can reduce the likelihood of delivering nonconforming products to the customer.
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