Interested parties are the stakeholders who receive or are affected by the organization's products or services, or the parties who otherwise have a significant interest in the organization. This includes customers, owners, suppliers, partners, competitors and people in the organization.Because understanding the expectations of interested parties is a new requirement in ISO 9001:2015, an organization should allow itself time to develop an understanding of its internal and external stakeholder interests that are relevant to its quality management system (QMS). This information should be gathered, reviewed and monitored regularly through different meetings, such as management review meetings.The list of interested parties is not generic because a QMS differs from organization toorganization, and the needs and expectations of an organization's interested parties may change over time. An organization also must consider what interested party requirements are relevant to its QMS.
展开▼
