Highly Compatble

摘要

According to ISO 9000:2015, "quality" is defined as the "degree to which a set of inherent characteristics of an object fulfils requirements."The same document further defines "characteristic" as a "distinguishing feature." A great deal of what follows relative to our appreciation of quality-good or bad-therefore relies on customers' real-world understanding of those characteristics and whether the product or service meets customers' requirements.Of course, what customers imagine as a product or service requirement is actually a complex set of expectations. The customer may expect more or less of one or more distinguishing features, and the organization may expect the product to be appreciated for characteristics whose importance can, and often does, vary among users.