The Process Approach to QMS In ISO 9OO1 and ISO 9OO4

摘要

This article is adapted from chapter two of the new Quality Press ASQ ISO 9000 Handbook edited by Charles A. Cianfrani, Joseph }. Tsiakals and John E. "Jack" West. West is a member of QP's regular panel of "Standards Outlook" columnists. The handbook provides insight on each clause of ISO 9001:2000 by authors from around the world who were involved in the process of writing the new standard. This article deals directly with the use of the process approach. Other chapters in the handbook provide further insight into the use of the process approach in the documentation of a quality management system and in continual improvement.