Quality Tools ＆ Training

摘要

Well, even though you might not know what to choose, you do know what you want, say trainers and consultants. And your demands are changing the training world. Mark Kiemele, founder and president of Air Academy Associates, says clients' demands for savings and return on their investment from training are much higher than even a year ago. As companies realize savings through Six Sigma and other business improvements, they apply those higher expectations to all areas of business—even their training. "Clients expect their training to be directly linked to bottom-line results, and any topics that cannot be shown to be related to bottom-line results are considered extraneous and not value-added," he says.