Questions on changing the "quality police" perception within the organization and reducing data-entry errors are answered. To change the organization's perception of quality, you need to shift the thinking from quality being only your job and you policing other employees to making quality everyone's job. Quality is more than audits and process improvements. To shift perception, you need to get employees involved in making the system improvements. Shifting from a quality police mind-set to a system that rewards employees for participating is the way to achieve long-lasting results. Separately, there are many opportunities to reduce data-entry errors by focusing on improvements to the work environment, equipment and information systems, as well as the people side of the process. As is generally true with improvement opportunities, the best solution comes when all aspects of the relevant processes, procedures and people are considered.
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