Built-in Quality

摘要

Fortune dubbed Ford Motor Co president and CEO Alan Mulally the "Comeback Kid" in a May 2009 article. His commitment to quality and emphasis on its role in that comeback has served as inspiration for all in the quality field since he climbed into the drivers seat at Ford in September 2006. When Mulally took the stage to give his keynote address at ASQ's World conference on Quality and Improvement in May in St Louis, it was apparent he doesn't just walk the walk -- he talks the talk when it comes to Ford's dedication to quality. Mulally summed up his address to a standing ovation: Continuous quality improvement is the essence of everything, he said. Either you're improving, or you're not.