QUALITY REPORT: AIRLINES IMPROVE PERFORMANCE IN 2009

摘要

As airlines fly fewer flights and passengers book fewer trips in the air, the US' leading carriers are improving performance in many areas, including on-time performance and reduced customer complaints. In fact, this is the second consecutive year that leading carriers have improved their scores in the annual US Airline Quality Rating (AQR) study -- a joint research project funded as part of faculty research activities at Purdue University in Indiana and Wichita State University in Kansas. Seeing a continuing upturn in quality is good news for all air travel consumers, but it does not mean they have fixed the system, said Brent Bowen, professor and head of the department of aviation technology at Purdue.