Wake-up Call for All?

摘要

Recent auto recalls by Toyota and others will -- it is hoped -- encourage more organizations, not just carmakers, to reexamine how they do business, become more sensitive to customer concerns and sharpen their focus on quality, a group of ASQ experts said during a recent discussion on the topic. It sometimes takes a disaster for companies to wake up and make all of them better in doing what they're doing, said Randall Goodden, the president of Goodden Enterprises LLC, who participated in the session. Professional organizations such as ASQ must take the lead in promoting discussion and sharing knowledge and lessons learned from the problems Toyota experienced with its recalls, Don Smith, a senior consultant at Harbour Results, said. They need to take these lessons learned and figure out how to make sure they minimize recalls in all industries and actually make quality an integral part of their lives said Ron Atkinson, another member of the panel, a past president of ASQ.