"You'll have six questions, worth 25 points each, out of which you'll be required to answer any four." As usual, we pressed for clues- more specifics on what would be included on the test. "One of the six "questions will be on ISO 9001:1994," the professor said. That was all she wanted to add, but it was more than sufficient for me. I didn't want to answer anything on ISO 9001:1994, and now I was relieved to know I could avoid having to do so. I wouldn't be forced to learn the 20 clauses by heart, which was the least she expected from us. I passed the quality and reliability exam by answering the questions on statistical process control, internal auditing, failure mode and effect analysis, and reliability testing, thinking it would be my farewell to quality management. Of course, I was wrong.
展开▼
