The Hard Part: Holding Improvement Gains

摘要

You've overcome the obstacles to launch your latest improvement initiative: scarce resources, time pressure, unforeseen glitches at every turn. Now comes the hard part-sustaining the gains. In organizations of all kinds, whether they practice Six Sigma, lean, Malcolm Baldrige National Quality Award criteria, total quality management or some other improvement methodology, sustaining improvement gains proves to be far more difficult than many think.