"Always remain in a rigid state of flexibility" is the one thing about quality that has definitely stuck with me all these years. After checking the internet and finding no information on who might have coined that phrase, I shall claim it as mine. Quality started for me in the Air Force. At the tender age of 22 I found myself in training in Illinois, learning the business of being an aircraft maintenance officer. I found two things especially interesting. The first was that everyone had to sign for the work they did, and someone had to countersign it as inspected. The more serious the maintenance, the higher the certified skill level of the person doing the countersign had to be.
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